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Shipping & Returns
We want your Veluxa experience to be seamless from checkout to delivery — and back if needed.
Shipping Methods
Standard Shipping
5–8 Business Days
Free over $75
$8.00 under $75
Express Shipping
2–3 Business Days
$12.99
All orders
Overnight Shipping
Next Business Day
$24.99
Order by 12pm EST
Free standard shipping on all domestic orders over $75. Shipping times are estimates and begin from the date of dispatch, not the order date. We currently ship within the United States only.
Our Return Process
We accept returns of unused, unopened products within 30 days of delivery. Due to hygiene considerations, opened or used products cannot be returned unless defective.
Contact Us
Email support@veroflights.com within 30 days of delivery with your order number and reason for return.
Receive Label
We'll email you a prepaid return shipping label within 1–2 business days of your request.
Pack & Ship
Pack the item securely in its original packaging and drop it off at any authorised shipping location.
Refund Issued
Once we receive and inspect the return, your refund will be processed within 5–7 business days to your original payment method.
Eligible for Return
- Unused, unopened products in original packaging
- Items returned within 30 days of delivery
- Defective or damaged products (within 7 days)
- Incorrect items sent by us
Not Eligible for Return
- Opened or used beauty products
- Items returned after 30 days
- Products without original packaging
- Gift cards and promotional items
Shipping FAQs
Need help with an order?
Our support team is available Monday–Friday, 9am–6pm EST. We aim to respond to all enquiries within 24 hours.
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