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Privacy Policy

We believe transparency is a luxury in itself. This policy explains exactly how Veluxa collects, uses, and protects your personal information.

Last updated: April 15, 2026

Our Commitment to Your Privacy

At Veluxa, we handle your personal data with the same care and precision we apply to our formulations. We collect only what we need, use it only for the purposes described here, and never sell it to third parties. This policy applies to all information collected through our website, mobile applications, and any other services we offer.

Information We Collect

Information You Provide Directly

When you create an account, place an order, subscribe to our newsletter, or contact our support team, we collect information such as your name, email address, shipping address, billing address, phone number, and payment details. Payment card information is processed securely by our payment providers and is never stored on our servers.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and device identifiers. This information is collected through cookies and similar tracking technologies.

Information from Third Parties

We may receive information about you from third-party services such as social media platforms (if you choose to connect your account), analytics providers, and advertising partners. This information helps us improve our services and personalise your experience.

How We Use Your Information

Order Fulfilment & Customer Service

We use your personal information to process and fulfil your orders, send order confirmations and shipping updates, handle returns and refunds, and respond to your enquiries. This is the primary purpose for which we collect your data.

Marketing & Communications

With your consent, we may send you promotional emails, newsletters, and information about new products, special offers, and events. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

Improving Our Services

We analyse usage data to understand how customers interact with our website, identify areas for improvement, and develop new features. This analysis is conducted on aggregated, anonymised data wherever possible.

Legal Compliance & Fraud Prevention

We may use your information to comply with applicable laws and regulations, enforce our terms of service, prevent fraud and abuse, and protect the rights and safety of Veluxa, our customers, and the public.

Sharing Your Information

Service Providers

We share your information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping carriers, email service providers, analytics platforms, and customer support tools. These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g. a court or government agency). We will only do so to the extent necessary and permitted by applicable law.

We Never Sell Your Data

Veluxa does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is yours — we treat it with the same care we give to our formulations.

Cookies & Tracking Technologies

What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, keep you logged in, understand how you use our site, and deliver relevant advertising.

Types of Cookies We Use

We use essential cookies (required for the website to function), performance cookies (to analyse site usage), functional cookies (to remember your preferences), and marketing cookies (to deliver relevant advertisements). You can manage your cookie preferences through your browser settings or our cookie consent tool.

Third-Party Tracking

We use third-party analytics services such as Google Analytics to help us understand website traffic and usage patterns. These services may use cookies and similar technologies to collect information about your use of our website and other websites.

Your Rights & Choices

Access & Portability

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format upon request.

Correction & Deletion

You have the right to request that we correct inaccurate personal information or delete your personal information entirely. Please note that we may need to retain certain information for legal or legitimate business purposes.

Opt-Out of Marketing

You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any marketing email, updating your account preferences, or contacting us at support@veroflights.com.

Do Not Track

Some browsers include a Do Not Track (DNT) feature. Our website does not currently respond to DNT signals, but you can manage tracking preferences through your browser settings and our cookie consent tool.

Data Security & Retention

How We Protect Your Data

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, encrypted storage for sensitive data, access controls limiting who can view your information, and regular security audits and assessments.

How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for accounting and legal purposes. Marketing data is retained until you opt out.

International Transfers

Cross-Border Data Transfers

Veluxa operates globally and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Age Restrictions

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete that information.

Changes to This Policy

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email (if you have an account) and by posting a prominent notice on our website. The date at the top of this policy indicates when it was last updated.

Contact Us

Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy team at support@veroflights.com. We aim to respond to all privacy-related enquiries within 30 days.

Still have questions?

Our team is happy to walk you through how we handle your data. Reach out any time — we aim to respond within 30 days.

Get in Touch

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Essential

Required for the site to function. Cannot be disabled.

Performance

Help us understand how visitors interact with the site.

Functional

Remember your preferences and personalise your experience.

Marketing

Used to deliver relevant ads and track campaign effectiveness.

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